FAQs

Frequently Asked Questions

  • Does the m-secure panic button come with a warranty?
  • The m-secure panic button comes with a 1 year warranty.
  • Is there any reward for loyal clients who do not incur any risks throughout the year?
  • The company will be organizing AGMs and rewarding their clients through gift hampers and vouchers.

 

  • How fast is the police response after raising an alarm?
  • 1-3 minutes.
  • What happens after a successful robbery?
  • The business owner will be compensated for the lost cash within 3 working days

 

  • How effective is the gadget?
  • M-Secure panic buttons are very effective and have been tested before implementing them in the market.

 

  • Tell me about the quality of the gadget?
  • M-Secure panic buttons are not locally assembled, they are imported and made in an environment with higher technology advancement.
  • What is the minimum amount of installation fee that one can pay?
  • Unfortunately, there are no instalments. The installation fee has to be paid in full.

 

  • How long has the product been in the market?
  • The concept of the M-Secure panic button has always been in the market but now we are making it affordable for business owners of all levels who handle cash.
  • How does it work?
  • In case of a security threat, the shop attendant discretely presses the button which immediately sends an alert to G-Dane office-control room, the nearest police station and three other nominated numbers.
  • Our security control room receives a notification alert (a beeping alarm and cursor blinking on the control room screen indicating the precise location of the incident) then a call is immediately made to the nearest police station.
Our response team will then react to the distress call at the scene of the incidence in coordination with the police.
  • Who are involved in response in the event of a robbery?
  •   The National Police Service
  • What other services do you offer?
  • Insurance.
  • Tracking services for vehicles and motorcycles.

 

  • What are the procedures for compensation?
  • Report to the police
  • Report to G-Dane with relevant supporting documents
  • G-Dane will initiate a claiming process.
  • After a thorough investigation, the client will be compensated within 3 working days
  • After paying the installation fee, how long will it take for the gadget to be installed?
  • 7-15 working days.

 

  • What are the modes of payment?
  • Through m-pesa till number.
  •  A banker’s cheque.
  • What will happen in the case of an accidental false alarm?
  • There will be immediate response, however if a repeat of the same occurs three consecutive times it will attract a penalty as per the disclaimer clause in the contract.
  • What happens in the case of power outage?
  • The M-Secure panic button’s battery can last for at least 240 hours without charge.

 

  • What will happen in case of relocation my business?
  • A client should inform G-Dane prior to relocation or closure of business.

 

  • Can I see a physical M-Secure panic button?
  • To see and learn how our device works, you can attend our Saturday forums , visit our offices or visit our website for video tutorials.
  • What are the advantages of these M-Secure panic buttons?
  • Small and portable.
  • They come with a silent alarm system.
  • In case of a successful robbery, your cash will be compensated within 3working days.
  • Its battery last at least 240 hours incase of power outage.
  • Does it come with a CCTV?
  • The M-Secure panic button package comes with CCTV upon request.
  • What is M-Secure?
  • A technology that offers a security solution to your business assets and money using the panic button that you can press in the case of robbery or distress.

 

  • Tell me about G-Dane.
  • G-Dane Technology Limited is an ICT company that offers security solutions.
  • What are the features of the M-Secure panic button?
  • Mini device with a control panel.
  • Several panic buttons.
  • Portable device.

 

  • If I need several M-Secure panic buttons, will the installation fee remain the same?
  • You only pay for extra panic buttons.
  • Do you have any offers?
  • Currently we are having an introductory price.

 

  • Where are your offices located?
  • Mombasa road, Red Commercial Complex building Block B second floor. The building is next to Tuskys Head Office.
  •  If I have several Mpesa outlets, will there be any discounts for installation?
  • It can always be discussed at the top management level.

 

  •  Do you install in homes?
  • We have a package for home security.
  • What is the lifespan of the M-Secure panic button gadget?
  • One year, with maintenance.
  • Is the M-Secure panic button available locally?
  • The battery is available locally, however in the case of a need to replace it we advise you to buy it from G-Dane for quality reasons.
  • In the case of multiple robberies, will I be compensated?
  • Yes
  • If the response happens are there charges?
  • No

 

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